PRIVACY POLICY

Overview

AHA Herbal (“AHA,” “we,” “our,” or “us”) respects the confidentiality of information entrusted to us. This Privacy Policy explains how we collect, use, disclose, and safeguard personal information when you visit our website, create an account, leave comments, or purchase our products.

By accessing this website, you consent to the practices described below.

Information We Collect

Information You Provide

When interacting with our website, you may provide:

  • Name

  • Billing and shipping address

  • Email address

  • Telephone number

  • Account credentials

  • Order history

  • Customer service communications

  • Comments submitted through the website

If you leave a comment, we collect the information shown in the comments form, along with your IP address and browser user agent string to assist with spam detection.

If you upload images to the website, you should avoid including embedded location data (EXIF GPS), as visitors may be able to extract such data.

Payment Information

Payments are processed securely through WooPayments and its payment processing partners. Full payment card numbers are not stored on our servers.

Automatically Collected Information

When you visit our website, certain information may be collected automatically, including:

  • IP address

  • Browser and device type

  • Pages visited and usage behavior

  • Referring website

  • Cookies and tracking identifiers

Cookies & Tracking Technologies

Our website uses cookies and similar technologies to ensure functionality and improve performance.

Essential Cookies

Required for account access, shopping cart functionality, and checkout.

Performance Cookies

Used to understand website traffic patterns and improve user experience.

Marketing Cookies

Used to measure campaign performance and deliver relevant communications where consent has been provided.

If you leave a comment, you may opt-in to saving your name and email in cookies for convenience. Login cookies may also be used to maintain your session preferences.

You may manage cookie preferences through your browser settings or through our site consent banner. Disabling certain cookies may affect website functionality.

Embedded Content

Articles on this site may include embedded content (e.g., videos or images). Embedded content from third-party websites behaves as if you visited those websites directly and may collect data according to their own privacy policies.

How We Use Information

We use collected information to:

  • Fulfill and ship orders

  • Provide customer support

  • Process payments

  • Communicate transactional updates

  • Deliver marketing communications (if opted in)

  • Improve website performance

  • Detect fraud and ensure platform security

  • Comply with legal obligations

We do not sell personal information.

Third-Party Service Providers

We may share information with trusted service providers that support our operations, including:

  • WooCommerce

  • WooPayments

  • Payment processors

  • Shipping carriers

  • Analytics providers

  • Email marketing providers

  • Automated spam detection services

Each provider processes information solely for operational purposes.

Data Retention

We retain personal information only as long as reasonably necessary to:

  • Fulfill orders

  • Maintain tax and accounting records

  • Comply with legal obligations

  • Resolve disputes

Comments and their metadata may be retained indefinitely to streamline follow-up moderation.

Registered users may view, edit, or delete their personal information at any time (except usernames). Website administrators may also access and manage this information.

Your Privacy Rights

If you have an account or have left comments, you may request:

  • An exported file of the personal data we hold

  • Deletion of your personal data, subject to legal retention requirements

Requests may be submitted to:
[Insert Privacy Email Address]

California Privacy Rights

If you are a California resident, you have the right to request:

  • Access to the personal information we collect

  • Correction of inaccurate information

  • Deletion of personal information

  • Information regarding categories of data shared

We will not discriminate against you for exercising your privacy rights.

Data Security

We implement SSL encryption and industry-standard safeguards designed to protect personal information. However, no method of transmission over the internet is completely secure.

Updates to This Policy

We may update this Privacy Policy periodically. The revised version will be posted on this page with an updated effective date.