SHIPPING & RETURNS POLICY
At AHA Herbal, each formulation is handled under strict quality and storage standards. Because our products are ingestible and produced in controlled environments, we maintain careful shipping and return procedures designed to protect the integrity of every bottle.
We appreciate your understanding.
Shipping
Processing Time
Orders are typically processed within 1–3 business days (excluding weekends and holidays).
Processing may take longer during promotional events, peak periods, or holidays. We will send a confirmation email with tracking information when your order ships.
Shipping Rates and Locations
Shipping charges are shown at checkout based on the destination and selected shipping method. Complimentary standard shipping is available on eligible U.S. orders over $150.
AHA currently ships within the United States.
Delivery Estimates
Delivery dates shown at checkout are estimates and are not guaranteed.
Carrier delays may occur after an order leaves our facility.
Incorrect Shipping Information
Customers are responsible for providing a complete and accurate shipping address.
If an order is returned because of an incorrect or incomplete address, additional shipping charges may apply before the order is sent again.
Lost Packages
If an order appears to be lost in transit, contact care@ahaherbal.com within five days of the expected delivery date. AHA Herbal will review the tracking information and assist with a carrier investigation.
A lost-package inquiry is not a product return and does not change the return eligibility rules.
Returns and Refunds
30-Day Return Policy
We want you to feel confident when purchasing from AHA Herbal. Unopened and unused products in their original factory-sealed condition may be returned when the return request is submitted within 30 days of confirmed delivery.
Return Eligibility
To qualify for a return, the product must be:
• Unopened and unused
• In its original factory-sealed condition
• Accompanied by proof of purchase
• Approved for return before it is shipped back to AHA Herbal
Items Not Eligible for Return or Refund
• Opened or used products
• Products with missing or broken safety seals
• Products for which a return was requested more than 30 days after confirmed delivery
• Expired products
• Gift cards
• Items marked final sale or promotional clearance
• Products purchased from unauthorized sellers
Return Shipping
Customers are responsible for all return shipping costs. Original shipping and expedited shipping charges are non-refundable. We recommend using a trackable shipping method because AHA Herbal is not responsible for returns lost in transit.
No restocking fee applies to an approved return received unopened, unused, and in its original factory-sealed condition.
Verified Order Problems
If you receive a product different from the product shown on your order confirmation, receive an incorrect quantity, or receive a product that is visibly damaged upon delivery, contact care@ahaherbal.com within five days of confirmed delivery.
Your request must include your order number and clear photographs of the product, shipping label, and original shipping package. AHA Herbal will review the information and determine whether the issue qualifies as a verified fulfillment or shipping problem.
If the issue is verified, AHA Herbal may, at its discretion, provide a replacement or issue an appropriate refund. If AHA Herbal requires the product to be returned, we will provide return instructions and cover the authorized return shipping cost.
Change of mind, dissatisfaction with the product, personal response to the product, failure to experience expected results, incorrect addresses provided by the customer, carrier delays, and opened or used products do not qualify as fulfillment errors and are not eligible for return or refund.
How to Request a Return
Before returning a product, email care@ahaherbal.com with:
• Your name and order number
• The product you wish to return
• The reason for the return
• Confirmation that the product remains unopened and factory sealed
All returns require written authorization. Unauthorized returns may not be processed or refunded. After an approved return is received and inspected, the refund will be issued to the original payment method. Please allow 5–10 business days for processing. Your financial institution may require additional time to post the refund.
Purchases from Other Retailers
This policy applies only to purchases made directly through ahaherbal.com. Products purchased through TikTok Shop, Amazon, or another authorized retailer are subject to the return and refund policies of the original place of purchase.
Product Integrity
Because AHA products are ingestible, returned products are quarantined and are not placed back into sellable inventory. This procedure protects product integrity and customer safety.